Refund Policy

Velvet Bean Coffee Return & Refund Policy 

Hey coffee lovers! We understand that these are perishable delights, so while we can’t accept returns, we’re more than happy to consider credits to make things right.

Not What You Expected?

If your brew didn’t tickle your taste buds the way you hoped, don’t fret! Drop us an email at sales@velvetbeancoffee.com within a week of purchase. We’re on a mission to brew happiness in every cup, so we’ll stir up a solution to put a smile on your face!

Received a Damaged Order?

Bumps and bruises can happen to the best of us – or our packages! If your order arrives looking a bit under the weather, shoot us a photo at sales@velvetbeancoffee.com. We’re ready to swoop in with a replacement or credit.

Package MIA?

If your order pulls a Houdini, we can’t refund or exchange delayed packages, but we’ll grind extra hard to re-ship coffees or teas that don’t show up. If the tracking is playing hide and seek or your order hasn’t arrived in a week, ping us! After ten days, we’ll file a missing package report, resend your order, and share a cup of apologies on behalf of the couriers!

A Friendly Heads-Up

Please double-check your order before placing it. We’re unable to replace orders with incorrect grind settings, but we’re always here to help with other issues!

Gift Cards or Subscriptions

While we can’t accept returns on these, we’re always brewing up ways to make your Velvet Bean experience delightful. Need to pause or adjust your subscription? Just email or call us!

Got Gear or Merchandise Issues?

For an exchange or credit, ensure your items are in their original, unbrewed condition and give us a shout within ten days of purchase. We can’t cover shipping costs unless there’s a hiccup on our end, but we’re always eager to perk up your day!

Our Roasting Schedule

We roast to order, ensuring every cup is a fresh hug of flavor! Expect an extra day or two for roasting before your coffee begins its journey to you. For any frothy questions or steamy concerns, our ears and hearts are always open at sales@velvetbeancoffee.com. Happy sipping!