Shipping Policy

At Velvet Bean Coffee, we are committed to delivering your order promptly and securely. Below is our detailed Shipping Policy to ensure a seamless experience.

1. Processing Time

1.1 Orders are processed within 1–2 business days (excluding weekends and holidays).
1.2 You will receive an email confirmation with tracking information once your order has been shipped.

2. Shipping Rates and Delivery Times

2.1 Domestic Shipping:

• Standard Shipping: 3–7 business days — $4.99 (Free for orders over $50).
• Expedited Shipping: 2–3 business days — $9.99.
  2.2 International Shipping:
• Delivery times vary by location, typically 7–21 business days. Rates calculated at checkout.

3. Shipping Restrictions

3.1 We currently ship to [list countries or state any restrictions, e.g., U.S. only, selected countries, etc.].
3.2 Certain remote areas may experience extended delivery times.

4. Incorrect or Incomplete Addresses

4.1 Please ensure your shipping address is accurate during checkout.
4.2 Velvet Bean Coffee is not responsible for orders shipped to incorrect addresses due to customer error. Additional shipping charges may apply to reship orders.

5. Lost or Damaged Packages

5.1 If your package is lost or arrives damaged, please contact us within 7 days of delivery.
5.2 We will work with the shipping carrier to resolve the issue and, if necessary, send a replacement or issue a refund.

6. Delays

6.1 While we aim for timely delivery, Velvet Bean Coffee is not responsible for shipping delays caused by carriers, weather, or unforeseen circumstances.